Here’s a summary of our Refund Cancellation and Complaints. More details are shown below. We want you to be completely happy with your Sweets Stuff order so if any product arrives incorrect, damaged or faulty then please contact us right away (within 2hrs at most) and we’ll do everything we can to help.

Refund or Cancellation is applicable only in the following scenarios:

• Online Payment Transaction Failure – In this case payment shall be returned abiding Concern Bank Payment Returns Policy.
• Refund or Cancellation is availed only on the cases of natural calamities and grievances.
• Jalandhar Motichoor is not responsible for mistake in the delivery address or any other incorrect details furnished in the website, on such case if order is not delivered because of the incorrect details, payments made shall not be refunded.
• Refunds will not include tax, Delivery charges, credit/debit card processing fee in any of the refund circumstances.
• Jalandhar Motichoor is not responsible if the recipient is not reachable/ recipient not available during delivery, on such cases Jalandhar Motichoor has right to cancel the order without any explanation and refunds will not be given.
• A deposit is required to secure your order and event date and is always limited fundable for wedding sweets.
• Orders must be cancelled before 24 hours of the preferred delivery date and time (Pakistan Standard Time). Please call our customer service representative may assist you with your request.
• For all wedding orders, Final payment is due a minimum of one week prior to the event in order to complete the wedding contract. A final wedding contract will be sent via email to the couple and will confirm the final payment has been received. For all other delivered orders, Final payment is due at delivery unless arrangements have been made in advance otherwise.
• There will be no refund on sweets cancelled less than 1 working day or 24hrs prior to collection or delivery.